Save more when you Prepay. FREE Shipping on orders above Rs.999/-
  • Track your order
    • Cart 0
    Save more when you Prepay. FREE Shipping on orders above Rs.999/-
    Cart 0

    Terms and Conditions

     

    **Shipping Policy**

    Please ensure that your shipping address, contact number, and email details are accurate at the time of checkout. KoolSkool will not be responsible for delays or failed deliveries arising from incorrect or incomplete information provided by the customer.

    • Orders within Delhi & Gurgaon are typically delivered within 24 hours of successful payment confirmation.
    • Orders outside Delhi & Gurgaon are shipped through our courier partners. Tracking details will be shared once your order has been dispatched.
    • Standard delivery timelines for orders outside Delhi & Gurgaon are approximately 3–5 business days. Delivery timelines may vary depending on location, weather conditions, public holidays, or courier partner delays.

    ---

    **Cancellation Policy**

    • Orders may be cancelled within 24 hours of placing the order, provided they have not already been processed or dispatched.
    • Gift Cards are non-cancellable.
    • Sale items and discounted products cannot be cancelled.

    ---

    **Return Policy**

    • Books and products once delivered are generally not eligible for return.
    • However, if you receive a damaged product, defective item, or an incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.
    • Approved cases will be reviewed and resolved through replacement or refund, as applicable.

    ---

    **Refund Policy**

    • Orders cancelled within the eligible cancellation window will receive a full refund.
    • Refunds for prepaid orders will be processed to the original payment method. Processing timelines may vary depending on your payment provider or bank.
    • In case an order cannot be delivered and is returned to us due to courier issues, a refund will be initiated after the order is received back and verified.
    • Refunds may not be applicable where delivery failure occurs due to inaccurate customer information such as incorrect address, contact details, or repeated failed delivery attempts.
    • In case of transit damage, customers should notify us within 48 hours of receiving the order for review and resolution.